Delete your account
You can delete your Kinali account. This action is permanent and cannot be undone. Most of your data is deleted within 30 days — the retention period below explains the exceptions.
How to delete your account
- Open the Kinali app on your device.
- Go to Settings > Account.
- Tap "Delete account" and confirm.
If you have dependents you manage in a Care Circle, you'll need to delete or transfer them first.
What gets deleted
- Your profile and personal information
- All care records and history
- Photos and documents (stored files are deleted manually on request — see below)
- Your account credentials and access
Retention period
After you confirm deletion, your account is deactivated and can't be accessed, and your data is permanently deleted within 30 days, except records we're legally required to keep. Stored document and image files (your scans) are also an exception: for now they aren't deleted automatically. To have them deleted, write to our Data Protection Officer at dpo@tesselabs.com and we'll process it manually once we've verified your request.
Can't access the app?
If you no longer have access to the app or need help, you can request account deletion by contacting us at hello@tesselabs.com.